Faction: All Factions
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You can find a balaclava in the armour terminals in your local general store, such as Fair Trade in Borealis. Before the 18.7 patch, it was sold exlusively in the fixer shop, but that is no longer the case. The item you're looking for is:
Right click this little container to open it, and it will turn into the leveling Kevlar Wool Balaclava Helmet, which is NODROP (you can't trade it).
Honestly the helmet looks ugly as sin to almost every agent who wore one. The 'I'm a carjacker' look is just not very appealing. For the next step you need to get a Sharpshooter's Chip, which drops from any sharpshooter mob level 100 or higher.
Again it's just a matter of luck whether you find one or not. On the plus side the item is not NODROP, so you can buy one from other players. You need to have at least 2.5x the Balaclava's QL in Chemistry skill to combine both parts. Be aware that the helmet must be leveled to at least QL 100 for this to work.
Your new helmet will remain NODROP and not only will it improve its appearance, but it will also have better protection and bonuses. This is a must have for any agent.
Requires 2.5x the Balaclava's QL in Chemistry.
Information originally provided by Windguaerd.
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