Guide says: "She'll send you to find an Urn. Those are located at foot of rocky hill at 955x440 and once you'll pick one up, it should become Broken Xan Prayer Urn. " Actually, when you pick the Urn up, it is described in inventory as "Urn". However, once you turn it in to Dr. Hestiya she identifies...

Yes, snakebite, I am refering only to the paid representatives of Customer Support, not to the ARK staff who I feel are much better representatives of the company than those who are paid to represent it. Funcom is not required to tell anyone about the why's and wheretofors of a ban, @Threadstarter. ...

Sefus, I agree with you completely that banning people is a part of the natural responsibility of Funcom customer support. However, if someone is going to be banned, there needs to be a very explicit list of things that have to be checked and double checked, and triple checked. Things like making su...

Just a reminder that this site is still available, and Funcom has done nothing to remedy the situation as of yet. At this point, folks who are asking questions about the bans aren't even getting any response to their mails. Some have sent 4 mails in the last week and gotten nothing at all in reply. ...

It may not be polite, but I do believe that individual e-mails will be more effective than a petition, especially because I've spoken with quite a few people who are adding their own content in addition to (or instead of) the letters I prepared. What I'm hoping is that the advertisers and partners w...

... alternatively just clone Koui = )

...Our only way to exert influence on them is through cancelling our accounts, which many people have done over the past months, and which has accelerated lately.... How many did canceled due to poor support? 30+ I know of in the last week... although a few are because they believe the bans are unf...

I haven't actually been banned for anything, never have. However, I've been threated with bans for sending mails to customer support, which seems quite indefensible to me. If you'll note, I did give examples of the types of problems I'm attemtpting to address in the post at the bottom of the page. W...

I've prepared a number of e-mails and collected addresses to send them to in order to try to get Funcom's partners and advertisers to put pressure on Funcom to revamp their customer service. http://www.ao-clancentral.org/viewtopic.php?t=236 I'd encourage anyone who has been frustrated by the complet...