From the official ARK website:
"Do you have experience in playing MMORPGs?
Citizens of Rubi-Ka, The Advisors of Rubi-Ka is a organization entrusted with caring for the planet and all its inhabitants. We are looking for people with excellent communication skills who have experience in customer support.
The Advisors of Rubi-Ka (ARK)"
For more details check their site here if you wish to volunteer and become a member of the ARK program to help the community.