To begin with, the servers were to be brought down at 7:00 a.m. Tuesday 07Aug2007 (EST). At 6:43 am (EST), I attempted to login. Servers were off-line at that time. Hence, the 48-hour clock began ticking down. Next, the Web site went down. Hmmm, no information for the HUGE client base. First sign of ill planning.
Next, on the day AO is supposed to be back up and well past the established 48 hour down time we find a message posted that they will be off line an additional 12 hours after seeing that the patch servers are on-line and do not have the resources to handle the many required resources as previously provided before the hardware / engine upgrades.
Ok, as a Network Engineer I would never have brought the entire game to its knees. Dimension by dimension would have been brought down and migrated to the new hardware and front end after proving it out in the Test Environment. This way only a minimal amount of damage could be caused to those not being able to play in one dimension and having the option to start a new character in another. Thus limiting the impact on the client and investors involved with Funcom. Second sign of ill planning.
Now that the patch servers are on-line with the most current patch, they are brought off-line again due to problems experienced in game due to the patch and due to the patch servers not being able to handle the required client request for the patch download. Third sign of ill planning.
Funcom, I hope this is not your way of promoting the Age of Conan game. As it surely has affected your clients trust and faith as well as your investor relations.
Yes folks, easier said than done. But still this is beyond limitations.
At heart, we all are children. However, we all are not to be treated as children.